FREQUENTLY ASKED QUESTIONS
Have questions? We’ve got answers! If you don’t see yours answered here, give us a call!
If you’ve never been to a trampoline park before, it can be a bit confusing at first. Here’s the gist of how it works around here:
- Sign a waiver
- Purchase or bring a pair of AirSocks™
- Buy tickets either online or at the park.
- Receive your sticker designating your jump time or climb time (jumps start every 15 minutes climb time starts every 30 minutes).
- Jump to your heart’s content on all our attractions during your jump time.
Nope! Spectators are free of charge. While you’re here, we suggest relaxing in our lounge areas, surfing the net on our free WiFi, or grabbing a bite to eat from Big Eats Café!
We recommend jumpers wear athletic gear that is both comfortable and appropriate. Big Air brand grip socks are required. Grip Socks are available for purchase at the park.
Yes! You can purchase them in store on your next visit to the park.
All Big Air Trampoline Park participants require a signed liability waiver. Everyone under age 18 is required to have a signed waiver from parent or legal guardian. All guests 18 & over must show valid photo ID. After the first visit, you don’t have to fill it out on future visits for a whole year!
Every participant under age 18 must have their waiver signed by their parent or legal guardian. If they arrive without one they will not be able to join in the fun. Parents can submit the waiver online. When this is complete, it will be sent to our database and your kid can have the time of his/her life.
Yes. You can purchase food at Big Eats, our snack bar that serves items such as pizza, corn dogs, other snacks and Pepsi products with seating for the whole family.
No outside food or drinks are permitted in the park.
All sales are final. No refunds will be given for any reason, including non-usage.
Each guest with a valid Military ID will receive $2 off the first hour of jumping. (Includes active duty, Reserves, Dependents and Retired). Discounts can not be combined and is not applicable for Toddler Time and Cosmic Nights.
Big Air Los Colinas is located at HUNTER PLAZA 2000 MARKET PL. BLVD. LAS COLINAS, TX | 75063