FREQUENTLY ASKED QUESTIONS

Everything you need to know about Big Air Trampoline Park – Charlotte. For a printable version, click HERE!

When can I jump at Big Air?

Please check out our hours of operations please click HERE.

What can I do at Big Air?

Bounce off our wall to wall trampolines, play trampoline dodgeball, jump into our foam pits, slam dunk on our basketball hoops, celebrate birthday parties, host fun team, group and corporate events,  face your opponent on Battlebeam® II and climb on any of our unique and exciting climbing features! Check-out all our attractions here. 

How does it work?

If you’ve never been to a trampoline park before, it can be a bit confusing at first. Here’s the gist of how it works around here:

  • Sign a waiver and purchase or wear non-skid jumping socks.
  • Buy tickets either online or at the park.
  • Receive your sticker designating your jump time (jumps start every 15 minutes).
  • Jump to your heart’s content on all our attractions during your jump time.

What are your prices?

$15/hour with all additional jump hours $8/hour!

For more savings, check out our Facebook page.

Do I have to pay if I’m not jumping?

Nope! Spectators are free of charge. While you’re here, we recommend relaxing in our elevated parent’s lounge with 360 degree views of the park, surfing the net with our free Wi-Fi and grabbing a snack from Big Eats.

How old do you have to be to bounce?

Big Air has activities for kids of all ages. So whether you are a little kid getting to bounce for their first time or a big kid who loves to show your stuff on the dodgeball court, we are sure you will find all the fun you need at Big Air.

Are all ages welcome at Big Air?

Of course! Kids (and adults) of all ages will have a blast! If the little ones don’t want to jump on the general public courts, they can enjoy Lil’ Air, where our trampolines are dedicated solely for kids 7 and under. Additionally, during Toddler Time all jumpers are required to follow our gentle jumping rules. All are welcome!

What should I wear to Big Air?

We recommend jumpers wear athletic gear that is both comfortable and appropriate. Special non-skid socks are required.  Air Socks are available for purchase at the park. Or you can bring your own!

Do you sell gift cards?

Yes! You can purchase them in store on your next visit to the park. Here are the terms & conditions for the gift cards.

What’s the deal with the waiver?

All Big Air Trampoline Park participants require a signed liability waiver. Everyone under age 18 is required to have a signed waiver from parent or legal guardian. After the first visit, you don’t have to fill it out on future visits for a whole year!

What if a child under 18 comes without a parent?

Every participant under age 18 must have their waiver signed by their parent or legal guardian. If they arrive without one they will not be able to join in the fun. Parents can submit the waiver online. When this is complete, it will be sent to our database and your kid can have the time of his/her life.

Do you serve food?

Yes. You can purchase food at Big Eats, our snack bar that serves items such as pizza, corn dogs, other snacks and Pepsi products with seating for the whole family.

Can I bring outside food in the park?

No outside food or drinks are permitted in the park.

I am having a party, can I bring my own food?

Party guests who book through Big Air Events may bring a cake or cupcakes in a covered container for their party. Otherwise all outside food and drinks are prohibited in the park.  If you would like to bring in outside food we do have a catering fee that would apply.  For more details please contact our Big Air Events department.   We will provide plates, napkins and forks for parties.

What is the refund policy?

All sales are final. No refunds will be given for any reason, including non-usage.

Do you have a military discount?

Each guest with a valid Military ID will receive 20% off General Admission jump prices! (Includes active duty, Reserves, Dependents and Retired).  Discounts can not be combined and is not applicable for Toddler Time, Cosmic Nights or any other Big Deal Programs.

Where are you located?

Big Air Trampoline Park is located in the Crown Pointe Plaza at 2408 Sardis Rd N, Charlotte, NC 28227.