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FAQ2019-08-01T18:39:41+00:00

FREQUENTLY ASKED QUESTIONS

Have questions? We’ve got answers! If you don’t see yours answered here, email us at [email protected]

Please check out our hours of operation please click here.

Bounce off our wall to wall trampolines, play trampoline dodgeball, jump into our foam pits, slam dunk on our basketball hoops, celebrate birthday parties, host fun team, group and corporate events, face your opponent on Battlebeam® and climb on any of our unique and exciting climbing features! Check-out all our attractions here.

If you’ve never been to a trampoline park before, it can be a bit confusing at first. Here’s the gist of how it works around here:

  • Sign a waiver
  • Purchase and wear Big Air’s AirSocks™
  • Buy tickets either online or at the park
  • Receive your sticker designating your jump time
  • Jump to your heart’s content on all our attractions during your jump time.

For up-to-date pricing, click here!

Nope! Spectators are free of charge. While you’re here, we recommend relaxing in our elevated parents lounge, surfing the net with our free Wi-Fi and grabbing a snack from Big Eats Café.

Big Air has activities for kids of all ages. So whether you are a little kid getting to bounce for their first time or a big kid who loves to show your stuff on the dodgeball court, we are sure you will find all the fun you need at Big Air. If the little ones don’t want to jump on the general public courts, they can enjoy Lil’ Air, where our trampolines are dedicated solely for kids 6 and under. Additionally, during Toddler Time all jumpers are required to follow our gentle jumping rules. All are welcome!

We recommend jumpers wear athletic gear that is both comfortable and appropriate. Big Air’s AirSocks™ are required to jump and are available at the park.

Yes! You can purchase them in store on your next visit to the park.

Yes. The waiver remains on file for one calendar year and is required to be updated annually.

Every participant under age 18 must have their waiver signed by their parent or legal guardian. If they arrive without one they will not be able to join in the fun. Parents can submit the waiver online. When this is complete, it will be sent to our database and your kid can have the time of his/her life.

Yes. You can purchase food at Big Eats, our café that serves items such as pizza, corn dogs, other snacks and soft drinks for the whole family!

No outside food or drinks are permitted in the park.

Party guests who book through Big Air Events may bring a cake or cupcakes in a covered container for their party. Otherwise all outside food and drinks are prohibited in the park.  If you would like to bring in outside food we do have a catering fee that would apply.  For more details please contact our Big Air Events department.   We will provide plates, napkins and forks for parties.

All sales are final. No refunds will be given for any reason, including non-usage.

Big Air Hiram is located at 4471 Jimmy Lee Smith Parkway | Hiram, GA | 30141.